Frequently Asked Questions
Everything you need to know about Saie and your clean beauty journey.
What makes Saie products 'Clean'?
We formulate without over 2,000 harmful ingredients, including sulfates, parabens, and phthalates. Every product is Leaping Bunny certified cruelty-free and meets the highest standards of safety and sustainability.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey. You can also view your order status by logging into your account on our website.
What is your return policy?
We want you to love your glow. If you are not completely satisfied, we offer free returns and exchanges on all domestic orders within 30 days of purchase.
Are your products safe for sensitive skin?
Yes, our products are dermatologist-tested and designed with skin-loving ingredients like hyaluronic acid and marshmallow root to be gentle and effective for all skin types, including sensitive skin.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working hard to bring Saie to more countries soon, so stay tuned to our newsletter for updates.
Is your packaging recyclable?
Sustainability is at our core. Most of our primary packaging is made from glass or bio-resin, and our shipping materials are 100% recyclable and FSC-certified.